I updated to the new version of NBA Mobile and started playing. After about an hour of gameplay, my game kicked me out and threw up an error message. "NETWORK REQUIRED You must be connected to the internet to play NBA Live. Please connect and try again." I usually play using data because I have unlimited so fine I turn on my internet and connect to my WiFi. I then get a different error message saying "SERVICE INACCESSIBLE Sorry, but the game service is currently inaccessible from your network connection. Please visit answers.ea.com and search NBA Live" So here I am, please fix this issue.

@DJBarBar801 We haven't seen too many reports of this come our way yet, so it's possible this error can be cleared up by reinstalling the app. If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress. There's some extra steps below that are worth a look if it's still popping up. Let us know if it's fixed and if not, keep us updated with your device type, location, and mobile provider so we can gather that information for the team. 👍 iOS Mobile Troubleshooting https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/ Android https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ Good luck this season!

Network Required & Service Inaccessible error message

8 Replies

EA_Blueberry
Community Manager
6 years ago
@DJBarBar801

We haven't seen too many reports of this come our way yet, so it's possible this error can be cleared up by reinstalling the app. If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress.

There's some extra steps below that are worth a look if it's still popping up. Let us know if it's fixed and if not, keep us updated with your device type, location, and mobile provider so we can gather that information for the team. 👍

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Good luck this season!
HaydenGamesYet
6 years ago
I haven’t been able to play nba live mobile for 4+ months because of this and it still doesn’t work with my WiFi Newwave, I’ve reinstalled atleast 50 times, restarted my phone reset my router everything update my phone everything, and it still says service innacessible
EA_Blueberry
Community Manager
6 years ago
@HaydenGamesYet

Does this happen on multiple devices under the same network and have you tried reaching out to our Support team so they can pull up your account to take a look at what could potentially be blocking you from getting in game?
HaydenGamesYet
6 years ago
No I have never used other devices for my account other than this iPhone 7
HaydenGamesYet
6 years ago
Ok, So I have played ea games for many years now, But only one have I played less than others, The Game I Haven’t Played as much is Nba Live Mobile, The Reason, I haven’t been able to play for 4 + months, I’m not trying to force you to fix the game but please listen, Yesterday I conversated with one of your Ea Tech Support people, and They Told me that the reason I can’t play is because my WiFi is too slow, which is I’m Sorry, But Absolutely Incorrect, If I Play games on my PS4 like madden or Nba I don’t lag, Apex Legends, Nope don’t lag, Nearly Perfect connection, So today, I went to school and connected to my schools public WiFi , now let’s clear something up, my school is very weak in the money category, they are you know, broke,(My WiFi Is way faster, they have cheap WiFi, and terrible connection) Anyway, I connected to the schools PUBLIC wifi, and what do you know, NBA Live Mobile Magically Works!...On My schools WiFi please help me
HaydenGamesYet
6 years ago
Ok, So I have played ea games for many years now, But only one have I played less than others, The Game I Haven’t Played as much is Nba Live Mobile, The Reason, I haven’t been able to play for 4 + months, I’m not trying to force you to fix the game but please listen, Yesterday I conversated with one of your Ea Tech Support people, and They Told me that the reason I can’t play is because my WiFi is too slow, which is I’m Sorry, But Absolutely Incorrect, If I Play games on my PS4 like madden or Nba I don’t lag, Apex Legends, Nope don’t lag, Nearly Perfect connection, So today, I went to school and connected to my schools public WiFi , now let’s clear something up, my school is very weak in the money category, they are you know, broke,(My WiFi Is way faster, they have cheap WiFi, and terrible connection) Anyway, I connected to the schools PUBLIC wifi, and what do you know, NBA Live Mobile Magically Works!...On My schools WiFi please help me
EA_Blueberry
Community Manager
6 years ago
@HaydenGamesYet

If you're able to connect on your school's WiFi it sounds like you might need to login to your router's admin panel at your home and check to see if there is a firmware update and/or make other back-end configurations on your router's settings. Do you have a gaming router?
HaydenGamesYet
6 years ago
No I do not and I have no idea how to do what you said to do with the router I just got off the phone with a very helpful person but when I did what he told me it powered off my phone so it hung up😭

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