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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

Re: Getting kicked from the game

@RomzT89 

Thanks for posting a bug report! So far we haven't had too many technical issues being reported our way specific to this, so hopefully we can fix it for you through some basic troubleshooting first. Have you tried restarting your device or reinstalling the app to see if fresh data clears this up?

If you synced up to your account to Facebook and Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.

I've also seen technical issues like this fixed by restarting the router if you're on WiFi or toggling WiFi off and back on for your device.

Sorry for the trouble you're having, let us know what happens. 👍

4 Replies

  • RomzT89's avatar
    RomzT89
    6 years ago
    @EA_Blueberry
    So far, I have done these:
    - restarted my phone (many times)
    - reinstalled the app and done the updates
    - tried several wifi spots
  • RomzT89's avatar
    RomzT89
    6 years ago

    All I can do is play in the showdown. Missing and wasting several XP for 2 days now. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @RomzT89 

    We'll need to get someone to look at your account to see what's blocking you from the other modes. Please go in-game to Settings and Help/Customer Service to submit a case to contact an EA Advisor. I'm sorry you're experiencing this and it sounds potentially account based that they'll need to take a deeper dive into. We'll keep an eye out for additional reports like this, thanks for letting us know. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @RomzT89 

    Curious if you were able to get this fixed and what what done to fix it. Did you reach out to our Support team?

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