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Xiaothing11's avatar
Xiaothing11
24 days ago
Solved

account hacked

Hi, my EA account was hacked by someone else and my email was changed by the person who hacked my account. Can you provide a solution? that is a ss of my account which has changed email Ea ID :...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
24 days ago

Hi @Xiaothing11,

So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and update the account information. Click on this link, scroll down to Still need help, and select Chat with us to start a new case with them

These links will share more information

- EA_Lanna

  • Xiaothing11's avatar
    Xiaothing11
    24 days ago
    @EA_Lanna Sorry my English is not good, a few weeks ago I made a report but there was no reply so can you confirm that my report can be replied?
    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      24 days ago
      Hi @Xiaothing11,

      No, I wouldn't be able to confirm that for you.

      If you're waiting for a reply, it'd be best to monitor your email inbox as that's where their response will come through.

      If it's been a few days, however, follow the steps I shared above to contact them again - this time through Chat instead of email. Choosing the chat option will allow you to talk to the support team live in real-time.

      - EA_Lanna

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