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Xiaothing11's avatar
Xiaothing11
4 months ago
Solved

account hacked

Hi, my EA account was hacked by someone else and my email was changed by the person who hacked my account. Can you provide a solution? that is a ss of my account which has changed email Ea ID :...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 months ago

Hi @Xiaothing11,

So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and update the account information. Click on this link, scroll down to Still need help, and select Chat with us to start a new case with them

These links will share more information

- EA_Lanna

  • Xiaothing11's avatar
    Xiaothing11
    4 months ago
    @EA_Lanna Sorry my English is not good, a few weeks ago I made a report but there was no reply so can you confirm that my report can be replied?
    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      4 months ago
      Hi @Xiaothing11,

      No, I wouldn't be able to confirm that for you.

      If you're waiting for a reply, it'd be best to monitor your email inbox as that's where their response will come through.

      If it's been a few days, however, follow the steps I shared above to contact them again - this time through Chat instead of email. Choosing the chat option will allow you to talk to the support team live in real-time.

      - EA_Lanna

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