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Hey @ImpulseCloud1 

Which client are you playing from?

I bought the game off of Steam and am playing it off of Steam. However I still need the EA app to launch the game.

Hi @ImpulseCloud1 

Thanks for the additinoal details!

Can we try the following if you have a moment?

• Verify the game in via your Steam library
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool, then Check for Windows and GPU updates  

Thanks!

Hey @EA_Illium, thanks for the suggestion! I have tried to see if any of those fixes worked and none of them did. I have even deleted Steam, NFS Heat, and the EA launcher to see if that helped, but it didn't. I checked my firewall to see if that is blocking the game from launching, and everything seems normal. Is there anything else? perhaps I can call someone?