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ImpulseCloud1's avatar
ImpulseCloud1
2 years ago
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I've been trying to play NFS Heat on my laptop for the past 3 days, but the same popup comes up saying that my computer is currently offline and to be able to play I need to be online. My laptop IS c...
nfs heat
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @ImpulseCloud1 

    To confirm we don't have a phone directly to support to provided, If you wish to reach out to an advisor you will want to create a ticket on our help site. 

     

    How to use EA Help

     

    Also, if you have a minute would it be possible to test a new user or admin account?

     

    Cheers!

     

ImpulseCloud1's avatar
ImpulseCloud1
2 years ago

Hey @EA_Illium, thanks for the suggestion! I have tried to see if any of those fixes worked and none of them did. I have even deleted Steam, NFS Heat, and the EA launcher to see if that helped, but it didn't. I checked my firewall to see if that is blocking the game from launching, and everything seems normal. Is there anything else? perhaps I can call someone?  

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @ImpulseCloud1 

    To confirm we don't have a phone directly to support to provided, If you wish to reach out to an advisor you will want to create a ticket on our help site. 

     

    How to use EA Help

     

    Also, if you have a minute would it be possible to test a new user or admin account?

     

    Cheers!

     

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