Just wanted to give a heads up to the others having the same issue. I opened a case with EA help the other day and got this message back.
"Greetings,
Thanks for writing back to us at Electronic Arts.
It looks like the issue is more complex than what it initially seemed and more time is required for investigation. I am escalating issue to the higher tier. We apologize for any prolonged delays this might cause, but please be assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, "To view or update your question from our support site, click here."
We appreciate the opportunity to assist you and look forward to getting you back in the game!
Again, thank you for giving us the opportunity to assist you with your issue.
Please feel free to get in touch with us anytime. You can also access our online knowledge-base at:
http://help.ea.com/Regards,
Raj
Electronic Arts – World Wide Customer Experience"
So it looks like they took notice atleast unless it was some textbook answer they give to things they are not sure about.