Black Screen at Start + Crashes after Playing
1. After launching the game from either within Origin or the desktop icon, the game screen maximizes and stays black. Only when I ALT+TAB to desktop, then back to Heat does the game startup. 2. ...
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EA_David
Community Admin
Community Admin@mbrogz3000 @itsTylerkun Hey, can I check if playing offline has any effect for you, as @3DiE9djua2 suggests?
Do you experience a degradation of performance, even a little one, just before the crash? If you monitor component usage or temperature, do you get a spike before this happens?
@mbrogz3000 For your strange initial startup issue, can I check if you use more than one monitor? Does changing your primary monitor have any effect?
@amkingchar I suspect your base issue is a different one. Do you have more than 1 Hard Drive? If so, can you try reinstalling the game to a different drive? From what I've seen needing a 20GB repair is not expected behaviour, I just ran a repair of my copy and it just did a scan, no repair needed.
You may want to also try a Clean Boot and try temporarily disabling your security software when repairing Origin, it sounds like something is preventing the game data from being written properly.
@EA_David I actually almost solely played Offline the first day and a half. Once it started crashing and freezing I switched to Online and it did the same thing. So, at-least for me, both Online and Offline are effected.
As far as performance, I never get any stuttering, FPS drops, etc. This game actually runs really well for me. The freeze / crashing seriously pops out of nowhere. I have primarily used "Auto" graphics settings. When it started crashing I moved it down to "Medium" and still had the same problem. I then did custom and did a few random things to "Ultra" but it never made any changes.
I'm not certain on usage or temperature, but I can take a look once I'm home tonight. On launch day I had no issues at all for my whole play session of close to 8 hours. For that session I didn't use any secondary cooler for my laptop. Since the crashing started, I started using my lapfans thinking temperature was the culprit, but no dice.
I'll keep an eye on usage / temps when I am home to see if that has any spikes for abnormal behavior before a crash.
As far as performance, I never get any stuttering, FPS drops, etc. This game actually runs really well for me. The freeze / crashing seriously pops out of nowhere. I have primarily used "Auto" graphics settings. When it started crashing I moved it down to "Medium" and still had the same problem. I then did custom and did a few random things to "Ultra" but it never made any changes.
I'm not certain on usage or temperature, but I can take a look once I'm home tonight. On launch day I had no issues at all for my whole play session of close to 8 hours. For that session I didn't use any secondary cooler for my laptop. Since the crashing started, I started using my lapfans thinking temperature was the culprit, but no dice.
I'll keep an eye on usage / temps when I am home to see if that has any spikes for abnormal behavior before a crash.
- @itsTylerkun I just realized you meant offline mode as in; all of origin offline. I will check that once I get home tonight. Thanks for the suggestion! @3DiE9djua2 @EA_David
@3DiE9djua2 @EA_David I checked for updates on windows today and found it had not been updated in a couple months. I tried to update and found an error which was not allowing windows update or microsoft features to work. I decided it was probably a good time to just reinstall windows since I had been wanting to clean up everything on it anyways.
I went ahead and did a fresh install of windows 10 and deleting all my files as well. I didn't put any of my backup files back on because I wanted to test the game before to make sure nothing was tampering with it.
I also installed the lastest Nvidia drivers, as well as the newest Windows 10 patches. Reinstalled Heat and played for a solid 5 hours with no problems at all. I was shocked.
It was getting a little late and I told myself 1 more race before bed and in the first 10 seconds of that race; freeze, then crash to desktop.
I quickly switched to task manager to pull up the performance log and I snapped a picture. I wish I had actual done a datalog, but I have no programs on this laptop anymore.
I'm not sure what the correlation is, if anything; but I had just purchased and upgraded the Mitsubishi Evolution X. I haven't done any of the off road race story line yet, so I decided to build an off road car. I can't remember the name of the race, but it's technically the second time you meet her after obtaining that Grille for Lucas.
For the whole 5 hour session I was using an NA Mazda Miata doing all sorts of races, missions, police chases, both in day and night. This was all in Solo mode. I had no issues at all. I switched to the Evo and started a race with it to find not even 10 seconds in and it crashes. It could be coincidental, but it's seeming to me that certain cars are causing something to be off.
Looking at the crude datalog in task manager, I did notice that usage on everything was high across the board with nothing but the game and origin running. But the more interesting thing is that at the time of the crash my on board internal graphics spiked for some reason while my actual GTX 1060 completely dipped. That was about the time of the crash give or take a couple seconds. I also find it odd that my network adapter spiked in usage. Nothing should have been transferring at that time, so why the sudden surge when the game crashed? My HDD and CPU usage was high the whole time with a slight increase on both just as it crashed.
I guess this kind of just leaves me with more questions rather than answers, but hopefully it helps in some way.
As the previous posts asked, I did not run origin in offline mode since the game was working great. It's a little too late to go testing now, but I can try that the next time I'm on and see if that changes anything. I sort of have a feeling it won't do much though.
I suspect many users are using older builds of windows 10. There are no reason not to upgrade to at least 1903 these day. 1809 should also be stable but its still almost a year old. 1909 is rolling at these days (probably wise to wait before upgrading knowing MS has a track record of needing 2-3 month to patch the new release :P)
Anyways, I have played this game on 1809 and 1903 builds of windows 10 and for me both are stable. 1903 gave me a whopping 2 fps increase. lol
While normal windows update should be forced on most users, the big updates are optional until your current built are reaching end of life and thus many are probably still on 1803 build.
I saw someone mention in another thread he stopped crashing after upgrading to 1903 and it makes sense.
@itsTylerkun From the description it seems that the igpu for some reason took over the load from your nvidia card. It may be as simple as nvidia gpu crashed and the igpu tried to salvage the situation but it may also be that windows for some reason started to use your igpu causing the game to crash. however strange that also your network activity spiked.
You could try set your nvidia gpu as the only card available for the game. Normally this happens automatically but I have seen in several game forums people playing on laptops experiencing that the igpu suddenly tries to render the game instead of the third party gpu.
I believe this guide should be working for nvidia cards: https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/
Also if you crash again dxdiag and any other log would be helpful for everyone to try help. 🙂
And please try origin offline mode. Its just to rule out that online features doesnt interfere.
- EA_David
Thanks for the detailed info given.
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