1. After launching the game from either within Origin or the desktop icon, the game screen maximizes and stays black. Only when I ALT+TAB to desktop, then back to Heat does the game startup. 2. After playing the game for a short period, and maybe getting 3-4 races in, the game just instantly locks up and freezes. Rebooting the computer is not really a good corrective option if its already been started up for the first time just to play. Game plays buttery smooth otherwise and looks great. Just a shame this is happening on a brand new game. Origin Premier user. Hoping this doesn't happen with the new Star Wars game. Intel 6600K @ a stable 4.5 GHz16 GB RamNvidia GTX 1060 w/ 441.12 drivers, clean installed.

I suspect many users are using older builds of windows 10. There are no reason not to upgrade to at least 1903 these day. 1809 should also be stable but its still almost a year old. 1909 is rolling at these days (probably wise to wait before upgrading knowing MS has a track record of needing 2-3 month to patch the new release :P)Anyways, I have played this game on 1809 and 1903 builds of windows 10 and for me both are stable. 1903 gave me a whopping 2 fps increase. lolWhile normal windows update should be forced on most users, the big updates are optional until your current built are reaching end of life and thus many are probably still on 1803 build.I saw someone mention in another thread he stopped crashing after upgrading to 1903 and it makes sense.@itsTylerkun From the description it seems that the igpu for some reason took over the load from your nvidia card. It may be as simple as nvidia gpu crashed and the igpu tried to salvage the situation but it may also be that windows for some reason started to use your igpu causing the game to crash. however strange that also your network activity spiked.You could try set your nvidia gpu as the only card available for the game. Normally this happens automatically but I have seen in several game forums people playing on laptops experiencing that the igpu suddenly tries to render the game instead of the third party gpu.I believe this guide should be working for nvidia cards: https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/Also if you crash again dxdiag and any other log would be helpful for everyone to try help. 🙂And please try origin offline mode. Its just to rule out that online features doesnt interfere.

Could both of you try to play in offline mode?Just set Origin to offline and try to play.I play mostly offline atm and have not encountered one single issue. Just hit me that maybe its a reason for that.So I'm very curios to see if all the issues people have persists when they are not using any online features. Just want to see if buggy online can cause other issues as well.

Yes am running on 2 drives but I have everything that I need on the 1 drive everything that has to do with Origin and games or what ever but is still weird I was able to play the game on the release played it over 22h and somehow it started doing this behavior.Either way I'll change my driver soon and make a clean reboot And I'll see what happens hopefully once the other driver is on everything will come back to the normal stateI still don't understand why every other game on the same driver is playing fine and this specific game is not. !

@itsTylerkun I just realized you meant offline mode as in; all of origin offline. I will check that once I get home tonight. Thanks for the suggestion! @3DiE9djua2 @EA_David

@3DiE9djua2 @EA_David I checked for updates on windows today and found it had not been updated in a couple months. I tried to update and found an error which was not allowing windows update or microsoft features to work. I decided it was probably a good time to just reinstall windows since I had been wanting to clean up everything on it anyways.I went ahead and did a fresh install of windows 10 and deleting all my files as well. I didn't put any of my backup files back on because I wanted to test the game before to make sure nothing was tampering with it.I also installed the lastest Nvidia drivers, as well as the newest Windows 10 patches. Reinstalled Heat and played for a solid 5 hours with no problems at all. I was shocked.It was getting a little late and I told myself 1 more race before bed and in the first 10 seconds of that race; freeze, then crash to desktop.I quickly switched to task manager to pull up the performance log and I snapped a picture. I wish I had actual done a datalog, but I have no programs on this laptop anymore.I'm not sure what the correlation is, if anything; but I had just purchased and upgraded the Mitsubishi Evolution X. I haven't done any of the off road race story line yet, so I decided to build an off road car. I can't remember the name of the race, but it's technically the second time you meet her after obtaining that Grille for Lucas. For the whole 5 hour session I was using an NA Mazda Miata doing all sorts of races, missions, police chases, both in day and night. This was all in Solo mode. I had no issues at all. I switched to the Evo and started a race with it to find not even 10 seconds in and it crashes. It could be coincidental, but it's seeming to me that certain cars are causing something to be off. Looking at the crude datalog in task manager, I did notice that usage on everything was high across the board with nothing but the game and origin running. But the more interesting thing is that at the time of the crash my on board internal graphics spiked for some reason while my actual GTX 1060 completely dipped. That was about the time of the crash give or take a couple seconds. I also find it odd that my network adapter spiked in usage. Nothing should have been transferring at that time, so why the sudden surge when the game crashed? My HDD and CPU usage was high the whole time with a slight increase on both just as it crashed.I guess this kind of just leaves me with more questions rather than answers, but hopefully it helps in some way.As the previous posts asked, I did not run origin in offline mode since the game was working great. It's a little too late to go testing now, but I can try that the next time I'm on and see if that changes anything. I sort of have a feeling it won't do much though.

Black Screen at Start + Crashes after Playing

17 Replies

EA_David
Community Admin
6 years ago
Thanks for the detailed info given.
itsTylerkun
6 years ago
@3DiE9djua2 Thanks for the info! It can definitely see that as a problem where either the main GPU crashes and it tried to be taken over, or that load is just transferred for some reason. I'll test that theory today along with offline mode for origin. Obviously something is being transferred at the time of the crash, so it could be something to do with it. I'm not familiar with under the hood of this game, so I'm not sure if that's normal. I'll keep this thread updated with my findings.
amkingchar
6 years ago
So I didn't tried to download the game to a different driver yet main reason is that if I do that I need to change the origins original location and that means some other games won't factions as well and the will probably need a different path to verify the files but for some reason is the only game that does that and it takes up to 100% CPU usage I don;t know if that is normal but why is only that game ?
I will try another one to two times to start it up but if i see that is not working I guess I'll have to go with the changing the driver option but still what I don;t like is that the game was working fine for 22h and after that everything started to happen !
PartyFarter
Seasoned Ace
6 years ago
Just want to add that nvidia released new drivers yesterday so its worth trying them to see if that fixes anything.
@amkingchar changing installation path in origin should not affect already installed games. Its only new installations that will use the new path. I have origin games spread on 3 drives atm and its no problem at all.
itsTylerkun
6 years ago
@3DiE9djua2 I actually downloaded that new driver last night when I reinstalled windows. It still caused crashed for some unknown reason. Although, I’m sure it won’t hurt to update the driver anyways.
PartyFarter
Seasoned Ace
6 years ago
@itsTylerkun well so much for hoping for an easy fix.
if you keep crashing after trying to force the use of the nvidia card please post your dxdiag. it may have some clues. i
amkingchar
6 years ago
Turns out I send my Laptop for an annual check up and they told me that the actual hard driver that the game was installed its kind of not functioning correctly so I changed it I added a brand new one and I'll start the download process soon so. Lets see if that solves the problem !
FYI: Yeah so I launched the game once it downloaded and it started up fine (on windowed screen but was ok when i pressed alt-enter) it worked perfectly but I will be running some races that sometimes my PC crashed on to confirmed that. Overall for now seems to be ok and we hope it will be that way !

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Black Screen at Start + Crashes after Playing

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