Forum Discussion

dertanger's avatar
6 months ago

Cannot launch game, "Activate Your Game" screen doesn't work

Hello,

I cannot launch Need for Speed Rivals because it opens a new window to "Activate Your Game" when launching.  This "Activate Your Game" window doesn't let me login with my email.  It does let me login with any username/password combination (no validation) and then the "Enter Product Key" button doesn't work on the next screen.

It also does not let me play offline.  When launching offline, I get a different error that the license is expired.  The game is old, I may have purchase it over 10 years ago.  I think this might relate to the issue.

I have tried many things to resolve this:

  1. Restarting PC
  2. Restarting EA App
  3. Resetting EA App Cache
  4. Repairing game on EA App
  5. Re-install EA App and repeating steps 1-4
  6. Re-installing game
  7. Removing ".dlf" files from "C:\ProgramData\Electronic Arts\EA Services\License" and repeating steps 1-6

Stats:
- PC

- Windows 10

- EA App

- AMD Ryzen 7 5800X

- NVIDIA RTX 3080

1 Reply

  • Hello @dertanger,

    This is an issue linked to the product key, you should talk to EA support. Explain the situation in detail to an EA advisor.

    EA Help

    Best regards,

    danisoff

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