Can't enable crossplay or access online multiplayer

So many of us are having problems right now with the Hot Pursuit matchmaking.  Last night it took me around 35 minutes to get into a game, as soon as you came out a lobby the problem started all over again.  I've tried Most Wanted too, worked Flawlessly online.  

For some reason, loads of us just can't get into a match, we're getting kicked back to the online multiplayer screen.