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charlesghopkins's avatar
charlesghopkins
11 months ago
Solved

"Can't scan this QR code" - Adding Authenticator for iPhone not working

I am trying to "Switch to App Authenticator" for Authentication purposes. It fails with an error: "Can't scan this QR code" Troubleshooting steps already completed: I have rebooted my phone and...
  • EA_Illium's avatar
    EA_Illium
    11 months ago

    Hey @charlesghopkins 

    Can you verify that your PC's date/time are correct?

    If so, try the following:

    1. Get to the page with the QR code
    2. When you see the qr-code, press f5 on your keyboard to reload the page,
    3. A new qr-code should appear,
    4. This one should work.

    Thanks!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    11 months ago

    Hey @charlesghopkins 

    Can you verify that your PC's date/time are correct?

    If so, try the following:

    1. Get to the page with the QR code
    2. When you see the qr-code, press f5 on your keyboard to reload the page,
    3. A new qr-code should appear,
    4. This one should work.

    Thanks!

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