Forum Discussion

charlesghopkins's avatar
charlesghopkins
2 years ago
Solved

"Can't scan this QR code" - Adding Authenticator for iPhone not working

I am trying to "Switch to App Authenticator" for Authentication purposes. It fails with an error: "Can't scan this QR code" Troubleshooting steps already completed: I have rebooted my phone and...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @charlesghopkins 

    Can you verify that your PC's date/time are correct?

    If so, try the following:

    1. Get to the page with the QR code
    2. When you see the qr-code, press f5 on your keyboard to reload the page,
    3. A new qr-code should appear,
    4. This one should work.

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @charlesghopkins 

Can you verify that your PC's date/time are correct?

If so, try the following:

  1. Get to the page with the QR code
  2. When you see the qr-code, press f5 on your keyboard to reload the page,
  3. A new qr-code should appear,
  4. This one should work.

Thanks!

Featured Places

Node avatar for NEED FOR SPEED™ Franchise Discussion

NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.Latest Activity: 10 years ago
30,339 Posts

Recent Discussions