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Anonymous's avatar
Anonymous
4 years ago
Solved

Claimed Heat on Twitch Prime for Origin but not showing in game library

i claimed Heat on Twitch Prime for Origin but it is not showing in my game library 
nfs heat
  • Carmesinho's avatar
    Carmesinho
    4 years ago
    You need to download the old Origin launcher... for some reason, they don't show in EA Desktop
Carmesinho's avatar
Carmesinho
4 years ago
You need to download the old Origin launcher... for some reason, they don't show in EA Desktop
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
4 years ago

Hey, the game currently isn't on the EA App for folks who grabbed it early, but we're working on it. 

In the meantime, as noted by @Carmesinho  you can download Origin and play via that app. 

  • love-destroy's avatar
    love-destroy
    4 years ago

    Same problem but with Mass Effect, claimed it yesterday but there is still no game in my library (I use origin)

  • DjFIL's avatar
    DjFIL
    4 years ago
    @EA_David Glad to find this post, and glad to hear it's being addressed. Is kind of annoying cause I've ended up leaving both launchers installed. Tried creating a desktop icon for GRID Legends by finding the exe in its install folder (haven't tested NFS Heat yet), but that shortcut ends up launching EA Desktop, and then doesn't launch the game (cause EA Desktop doesn't think I have the game).
    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      4 years ago

      Hey, a fix should have gone out in the last few hours, you should be able to see the game on the EA App now. 

      If it doesn't show straight away you can restart the app to refresh it. 

      Thanks. 

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