Forum Discussion

Seasoned Novice

5 months ago

Solved

Lost save progress after reinstall / EC:10606 – 45h47m shown but no career

Hi EA Team,

My personal save data for Need for Speed Heat is missing.

My EA account shows 45 hours 47 minutes of playtime. I previously played on GeForce NOW using my account and all progress was available. After returning on my PC (Steam + EA App linked), the game only offers a new save and my garage/story are gone. In-game snapshots are still visible, but the career save is not.

On PC, the folder Documents\Need for Speed Heat\SaveGame only contains a new 2025 save. Steam Cloud does not list Need for Speed Heat for my account. Launching via the EA App sometimes shows error EC:10606 indicating no cloud save.

Request: Please check whether my old save exists on EA’s servers for this account and restore it. If not, please confirm whether this is a known sync issue between GeForce NOW and PC and advise any manual recovery steps. I can provide screenshots of the EC:10606 message and proof of playtime if needed.

EA ID: Available on request
Platform: PC (Steam + EA App link)

discussion

nfs heat

technical issues

TrillyTroy
4 months ago
Yeah, quick update — EA support wasn’t able to return my progress. The case was escalated, but nothing came out of it. I actually managed to recover my saves myself.
A friend of mine had played my account before through GeForce Now, and luckily the old local saves were still there. He logged in, played one race to refresh the save, and after that when I launched the game on Steam, all my progress synced back.
So in short: EA didn’t fix it, but I was able to recover everything through GeForce Now/local saves.

7 Replies

danisoff
Hero+
5 months ago
Hello TrillyTroy,
Unfortunately, there's no way to recover lost progress through EA Support. You will need to start all over again.
TrillyTroy
Seasoned Novice
5 months ago
Thanks for the reply danisoff . I actually already contacted EA Support and they confirmed they’ve escalated my case to the concerned team. I understand it may not always be possible to recover lost progress, but since my EA account still shows 45h47m of playtime, I’m waiting to see what the official response will be.
Appreciate your input though 🙏
danisoff
Hero+
5 months ago
They just say this so they can close the chat, progress can't be returned. I know it from personal experience and by assisting other players on the forums for the past 2 years.
TrillyTroy
Seasoned Novice
5 months ago
I get what you’re saying, and I really appreciate you sharing your experience. At the same time, since my case is already officially escalated by EA Support, I’d prefer to wait and see if there’s any chance they can help. Even if it’s a long shot, I’d rather exhaust all options before restarting from scratch.
danisoff
Hero+
4 months ago
Can you provide us with feedback if support was able to return your progress? Status of your case or any other relevant information.
TrillyTroy
Seasoned Novice
4 months ago
Yeah, quick update — EA support wasn’t able to return my progress. The case was escalated, but nothing came out of it. I actually managed to recover my saves myself.
A friend of mine had played my account before through GeForce Now, and luckily the old local saves were still there. He logged in, played one race to refresh the save, and after that when I launched the game on Steam, all my progress synced back.
So in short: EA didn’t fix it, but I was able to recover everything through GeForce Now/local saves.
danisoff
Hero+
4 months ago
Thank you for providing the feedback TrillyTroy.