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Anonymous's avatar
Anonymous
12 years ago
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Connection

I always looseing connection from the EA service. Why
  • Anonymous's avatar
    Anonymous
    12 years ago

     

    If you keep having problems getting online to play your favorite EA games, outside of the occasional outage on our end, we have a few tips on getting the most out of your connection. 

    Maybe the most important and overlooked piece of a quality-connection is your NAT, or Network Address Translation, Type.

    Your NAT Type is either Open, Moderate, or Strict, and controls what other Nat Types you can connect to. An Open NAT Type means you can pretty much connect to anyone but is the least common of the three to have.  A Moderate NAT Type, the most common of the three, means you can only connect to others who are Open or also Moderate, while a Strict NAT Type means you will only be able to connect to others who are Open. 

    As you can probably figure out, if you have a Strict NAT Type, you're probably going to have a bad time, at least when trying to play games online with your friends.  To top it all off, sometimes it's pretty hard for your games to figure out your type and will connect you incorrectly, sometimes your ISP has a separate NAT Type, and sometimes our servers or your connection might just be down.

    However, there are a few steps to take that may improve your NAT Type.

    First, make sure you have the following ports open:

    • TCP: 80; 3074; 53
    • UDP: 88; 3074; 53


    Next, if you're actively experiencing problems, check out the tried-and-true connection issue fix of unplugging your router or modem from its power source for about ten minutes, then plugging it back in. After it boots back up and is operational, players generally notice a solid difference in the capability of their connection.

    If you keep getting kicked out, can't connect, or find errors, run down the following quick-fixes:

    • Ensure your router or modem's firmware and drivers are up to date.  To do so, you'll likely be able to find help from your router manufacturer's website.
    • Add the game you're trying to play as an exception to your firewall, or if you're unworried about security, disable your firewall altogether.
    • Enable Universal Plug and Play (UPnP) on your router.
    • Adjust your DNS settings.

1 Reply

  • Anonymous's avatar
    Anonymous
    12 years ago

     

    If you keep having problems getting online to play your favorite EA games, outside of the occasional outage on our end, we have a few tips on getting the most out of your connection. 

    Maybe the most important and overlooked piece of a quality-connection is your NAT, or Network Address Translation, Type.

    Your NAT Type is either Open, Moderate, or Strict, and controls what other Nat Types you can connect to. An Open NAT Type means you can pretty much connect to anyone but is the least common of the three to have.  A Moderate NAT Type, the most common of the three, means you can only connect to others who are Open or also Moderate, while a Strict NAT Type means you will only be able to connect to others who are Open. 

    As you can probably figure out, if you have a Strict NAT Type, you're probably going to have a bad time, at least when trying to play games online with your friends.  To top it all off, sometimes it's pretty hard for your games to figure out your type and will connect you incorrectly, sometimes your ISP has a separate NAT Type, and sometimes our servers or your connection might just be down.

    However, there are a few steps to take that may improve your NAT Type.

    First, make sure you have the following ports open:

    • TCP: 80; 3074; 53
    • UDP: 88; 3074; 53


    Next, if you're actively experiencing problems, check out the tried-and-true connection issue fix of unplugging your router or modem from its power source for about ten minutes, then plugging it back in. After it boots back up and is operational, players generally notice a solid difference in the capability of their connection.

    If you keep getting kicked out, can't connect, or find errors, run down the following quick-fixes:

    • Ensure your router or modem's firmware and drivers are up to date.  To do so, you'll likely be able to find help from your router manufacturer's website.
    • Add the game you're trying to play as an exception to your firewall, or if you're unworried about security, disable your firewall altogether.
    • Enable Universal Plug and Play (UPnP) on your router.
    • Adjust your DNS settings.

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