Defective disk

Question

Hi there,

My&nbsp; son just saved enough $ to buy his new game.&nbsp; We just moved &amp; he tripped on the xbox which caused the disk to rattle inside &amp; stop working.&nbsp; His dad tried fixing it but it still has a small defect.&nbsp; Since we've already purchase the game through Amazon is their any way to obtain a replacement disk in exchange for the defective one along with the receipt for proof of purchase?&nbsp; Buying another one again is not an option for us right now and since we've already paid primarily for the artistic licensing I was hoping he could get this one replaced. What do you think?&nbsp; Can you help us?

Silvia (Daniel's mom)
[Personal information removed for security reasons]

Answer

Since you destroyed the disk, i dont see any other alternative then you have to buy a new disk

Answer

We've purchased several of these need for games & this is the only one that we have had a problem. We are not blaming anyone for this. It was our accident.

I just thought as part of your customer service you'd at least have a discounted version for these types of situations. Especially since disk only cost you a few cents to produce & we've already paid for the artistic license through our original purchase.

Is this really how you handle your customer when this type of problem comes up? I hope you can provide us with a better answer than that.

Thanks, Silvia

Answer

I dont work for/with EA 😉 (I'm a customer too)You can try this: https://help.ea.com/contactus

Answer

Tried that but can't seem to find a place to email them directly.&nbsp; I was hoping I could reach through this means.&nbsp; I'm not impressed with their customer support.&nbsp; Thanks for responding anyway.&nbsp;

Answer

hello , you might want to ask / pm this user ,how he done his disk replacement > he is still waiting for his disk ,but he manage to contact support and arrange replacement

link to topic > http://answers.ea.com/t5/Need-for-Speed-Most-Wanted/EA-support-hello-hello-hello-is-there-anyone-out-there-is-there/m-p/397680#U397680

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Defective disk

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