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Anonymous's avatar
Anonymous
13 years ago
Solved

Error Code 5002 - www.eamobile.com/countrygate

  • Anonymous's avatar
    Anonymous
    11 years ago

    @ajarxx 

    Error Code 5002  (The Sims FreePlay)

    Our teams update games as often as possible to accommodate these errors, however we are not able to give approximate timelines for specific devices to be supported for various titles, due to the vast number of models available on the market and firmware versions associated with those devices, depending on your carrier.

     

    An error with the 5002 error code indicates that unfortunately the resolution of your device is not currently supported for the game you are attempting to play.

     

    This can be most common if your device has had a firmware update, usually caused by UI changes that the manufacturer/carrier may include at their discretion. This is why although your current resolution is not supported, the device itself may be supported by the game for other standard resolutions, so the Play Store will not be able to provide a notification to you to let you know that the app is incompatible with your device's current settings.

Anonymous's avatar
Anonymous
12 years ago
to me
  • Anonymous's avatar
    Anonymous
    12 years ago

    In order to help you guys with this we are going to need more detail other than what has been posted in the title. This unfortunately does not explain the problem in full.

    The more details you give the easier it will be to assist with this problem.

    ~Rick

    • Anonymous's avatar
      Anonymous
      12 years ago
      That DOES explain the problem because that's all the info we as users are getting. I downloaded The Sims free play R Android on my SG3 today. I tried to launch it. I got Server Error: go to www.eamobile.com/countrygate and enter your country. Error 500.

      That's all we get. Try and go to that website and it redirects to ea.com/mobile.

      That's all we as users know.

      So, what do we do to make the game work?
      • Anonymous's avatar
        Anonymous
        11 years ago
        Yes
    • Anonymous's avatar
      Anonymous
      12 years ago
      Ive recently had my galaxy s3 replaced. Ive reinstalled the sims free play. I tap on the app it checks for updates then throws this error:
      http://tinypic.com/view.php?pic=281fo60&s=5
    • Anonymous's avatar
      Anonymous
      11 years ago
      Re: me diz para ir para www.eamobi le.com/cou ntrygate mas depois diz para ir ao link de suporte ao cliente. O link?

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