Error code dr1005

Product: Need for Speed Heat
Platform:Sony Playstation 4
Summarize your bug Kicking me before I reach 25% on the loading screen then it takes five mins before it recognize my account
What car were you using? 911 RSR
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played? Sonic
Was it a day or a night event? Day Event
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start by looking into your last update because that's when this started for me
What happens when the bug occurs? Kicking me before I reach 25% into the loading screen then it will take five minutes to recognize my account
What do you expect to see? A phone number that does NOT reroute me back to the website when all I want at this point is my money back

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Please fix your game or give me my money back