First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!
The best thing for you to do is to contact a game advisor (the nice folks over at EA support) for more help with this. There’s nothing we can do on the forum Answer HQ to fix serial key issues like this.
You need to contact EA/Origin support for more assistance. They will be able to assist you further for this issue you are having.
Follow these steps:
*Note that some players may have issues when using Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome*
Contact a games adviser any time using this following link https://help.ea.com/en/contact-us/new/
1) Click on your game or search if it isn’t listed.
2) Select a topic for the best results.
3) Scroll to the bottom and select Contact Us.
4) Select your platform and list a short description of your problem.
5) Select live chat or call me to request a call back from an adviser.
Hope this helps.
For help on how to contact an Advisor please use these links:
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/
