Forum Discussion

Pastel_Diogo's avatar
Pastel_Diogo
3 years ago
Solved

Game doesn't download nor am I able to add it to my collection

Hello everyone, Currently I am subscribed to EA Play (regular, not Pro) and I've been trying to download NFS Hot Pursuit Remastered for the past day and a half. However, whenever I try to do that th...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @Pastel_Diogo Thanks for the update, I'm glad you found a workaround. If this is an issue with the EA App, would it be possible to get a Bug Report filled out so we can pass this information to the team? Be sure to include a DxDiag.  

L1ttl3Krak3n's avatar
L1ttl3Krak3n
Seasoned Novice
2 years ago

I had a similar issue and documented it. This is what I did

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/quot-There-s-a-problem-with-your-download-quot-My-account-can-t/m-p/12795674/highlight/true#M32472



Bug:

I was unable to download Battlefield 1 on my EA account due to a persistent "There's a problem with your download" error. I have an EA Play membership and it includes Battlefield 1. The issue was not present when another account is logged into the EA App. This issue occurs with any computer I logged into with my account.

Solution:

  1. Fully cancel EA Play membership subscription and either:

    • Wait until your remaining membership expires

      Or

    • Remove EA Play membership access before paid through date (An EA Help representative action is the only way I know how)

      Note: Optimally one would receive a refund for the month they would be cancelling, but it may prove difficult.
  1. Confirm the absence of an EA Play membership by clearing cache and/or logging out then logging back into the EA App.

    Note: If removing EA Play access before paid through date, wait until you have confirmed its absence before disconnecting with the EA Help representative 

  2. Purchase EA Play membership subscription and restart EA App.

    Note: At the time of this post the first month of a new EA Play membership subscription is $0.99.

  3. Download game and play as normal.
osyycefgofxn's avatar
osyycefgofxn
2 years ago

Hey there!

 I understand the frustration you're experiencing with downloading NFS Hot Pursuit Remastered. It sounds like you've encountered a persistent issue, and I can imagine how that might be a bit frustrating.

Firstly, have you checked your internet connection to ensure it's stable? Sometimes, a fluctuating or weak connection can cause download problems. It might be worth restarting your router or trying a different network if possible.

If the issue persists, let's try a few troubleshooting steps. Clearing your console's cache or restarting the system might help. Additionally, make sure your EA Play subscription is active and that there are no issues with your account.

Now, relating to your mention of minecraft 1.20.50.21 download,it seems like you might be encountering a similar issue with a different game. If you're facing problems with downloading Minecraft version 1.20.50.21, the troubleshooting steps could be somewhat similar. Ensure a stable internet connection, restart your device, and check for any updates or server issues related to Minecraft.

If these suggestions don't resolve the problem, reaching out to EA Support or the Minecraft support team could be your best bet. They can provide more personalized assistance and investigate any potential account or server issues.

Hang in there! I hope you get to enjoy your games without any hiccups soon. If you have any more details or questions, feel free to share, and we'll do our best to help!

Featured Places

Node avatar for NEED FOR SPEED™ Franchise Discussion

NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.Latest Activity: 38 minutes ago
30,374 Posts

Recent Discussions