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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Game keeps crashing when trying to 'live tune' or change speed card!

Product: Need for Speed Payback
Platform:Sony Playstation 4
Summarize your bug When trying to change live tune settings or update a speed card the game crashes. It started with only drift cars at first but now I can't change or update off road cars as well.
What is your gamertag/PSN ID/EA Account name? team-BEEF_______
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? First encountered sometime around 18/12/2017
What time did you see the bug? (HH:MM AM/PM) ?
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? Try changing live tune settings on drift or off road cars to see if it replicates. Reports (with video) were sent to Sony, maybe you have access to these?
What happens when the bug occurs? Game crashes and shuts down
What do you expect to see? ? If it doesn't crash? an applied change in settings or an updated/improved spec vehicle. ?When it does crash? A blue error screen.
Please select your region Europe
Were you connected to other players when the bug occurred? No

Product: Need for Speed Payback
Platform:Sony Playstation 4
Summarize your bug When trying to change live tune settings or update a speed card the game crashes. It started with only drift cars at first but now I can't change or update off road cars as well.
What is your gamertag/PSN ID/EA Account name? Team-BEEF_______
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? First encountered some time around 18/12/2017
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? Try changing live tune settings on drift or off road cars to see if it replicates. Reports (with video) were sent to Sony, maybe you have access to these?
What happens when the bug occurs? Game crashes and shuts down.
What do you expect to see? ? If it doesn't crash? an applied change in settings or an updated/improved spec vehicle. ?When it does crash? A blue error screen.
Please select your region Europe
Were you connected to other players when the bug occurred? No

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Thanks for your reply. I've re-installed the game several times now and rebuilt my PS4 database, this helped resolve most of the game crashes and freezes however I still have a number of cars that I can't live tune or update. I have noticed a connection, it only seems to be the cars that have the deluxe game version platinum underglow or tyre smoke applied. Unfortunately I can't uninstall the items as the game crashes but I can sell the cars as a whole, which I have done, and then re-buy, modify and upgrade to solve the problem. I just don't use the Platinum items anymore. Anyway, just thought I'd let you know. Thanks once again!

4 Replies

  • try to delete all of the game and then re install the whole game and try again. if this problem still occurs then contact ea by email or by phone just go onto the contact us part of the website and they will help sort the problem out.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Thanks for your reply. I've re-installed the game several times now and rebuilt my PS4 database, this helped resolve most of the game crashes and freezes however I still have a number of cars that I can't live tune or update. I have noticed a connection, it only seems to be the cars that have the deluxe game version platinum underglow or tyre smoke applied. Unfortunately I can't uninstall the items as the game crashes but I can sell the cars as a whole, which I have done, and then re-buy, modify and upgrade to solve the problem. I just don't use the Platinum items anymore. Anyway, just thought I'd let you know. Thanks once again!

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    Didthey take out the help x button option out of like tuning.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    To be honest I haven't noticed yet. It does look like the live tuning has had an update but I'm not sure of the exact details. Sorry I can't be of any more help!

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