Hot Pursuit is no longer assigned to my account
I bought NFS Hot Pursuit in 2010 and activated it on my old account. Now, after years, I found my NFS and thought I can play it again. So I logged on my old account (new one was created because I changed my email and forgot that I already have an EA account) and game wasn't assigned to it no longer. I tried to activate it again but the error message says that the key was already used. Is that anything I can do in this situation?
Hi @RzohfaMen,
I hope your issue is already solved as this was posted a long time ago. Sorry that I was not able to get to you sooner.
If you are getting the message that your code is already in use, you are logging in on the wrong account. In rare cases it could also be that your account got hacked which means you might have created a new account on the same email. Another possibility is that your game is under "Hidden Games" in Origin. To check this, click on the "Show" button under the My Games tab.
If you still can't figure it out, contact a Game Advisor here--make sure to select the correct country in the upper left corner of the screen. When creating your case, I advise to list your game code in the "Please tell us a little more about your issue" box when creating your query. This well help our Advisors to swiftly assist you.
If there is anything else I can do for you, please feel free to reach out to me.
