Unable to Connect to NFS Rivals Servers (Error 40010000 on PS4 / 80070000 on PC)

 Hello,

With the announcement of the NFS Rivals server shutdown scheduled for October 7, 2025, I wanted to revisit the game and earn the two remaining online trophies I’m missing. I bought the PS4 version back in March 2020, and at the time I had no issues connecting to the servers.

However, when launching the game now, I'm prompted with a message with a QR code asking me to reset my EA account password. I did so, but the message kept appearing even after changing the password successfully.

After doing some research, I found that this might be due to my PSN account not being linked to my EA account. I checked on myaccount.ea.com, and indeed, no PSN account was listed. When I tried to link it, I received an error saying that my PSN account was already associated with another EA account, using an email ending in @disabled.ea.com.

I’m not sure why my PSN was linked to a disabled EA account, so I contacted EA Support. They were able to unlink it and re-link it correctly to my main EA account.

However, when I try to join an online game in NFS Rivals on PS4, I get Error 40010000.

Since I also own the game on PC, I decided to test it there to see if the issue occurred on that platform as well, and unfortunately it does, but this time with Error 80070000.

To rule out any local issue, I deleted the game and my save data on both PS4 and PC, then reinstalled the game, but the problem persisted in both cases.

On my EA account page, I can see that both my PSN and Steam accounts are correctly linked, and all three accounts (EA, Steam, and PSN) use the same email address.

I’ve tested other Need for Speed titles on PC (NFS Unbound, NFS 2015, NFS Most Wanted 2012), and they all connect to EA servers without any problem. It seems the issue is specific to NFS Rivals and my account, regardless of the platform I use.

One additional detail that may be relevant: I changed my EA username in December 2020, several months after I last played NFS Rivals. I don’t know if that could have had any impact on this issue, but I thought it was worth mentioning.

Has anyone experienced a similar issue? I’d appreciate any help or suggestions to resolve this.

Thanks in advance!