How to fix "you have lost your connection to the ISP" ?

every time i try to connect to play online, i get this msg. you have lost your connection to the isp! What shoul i do? how can i fix this bug?

Anonymous

13 years ago

ISP refers to your internet service provider.

This is a connectivity issue.

Troubleshooting steps can be performed.

Guidelines are available here: connectivity issue

Anonymous
13 years ago
tnx ! i'll follow the steps! hope it will solve my problem.
- Anonymous
  10 years ago
  Did ur problem solved ?
  - Straatford87
    DICE Team
    10 years ago
    @klu666
    
    Hi,
    
    You replied to an older thread so I don't think these users are still experiencing any issues. Are you looking for similar help? If you give me a brief explanation of the problem then I will investigate for you.
Anonymous
13 years ago
those setps didn't work for me!
Is there a patch or an update to install?