Forum Discussion
Hello @drupdigi!
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!
I am very sorry for your inconvenience. I can understand your problem and I treat it like a serious matter.
The Broadband Internet connection is listed under minimum system requirements ☹️
If you want to refund the game, please make sure to meet the conditions for a refund:
You may return eligible EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.
EA official links on the "refund" Topic:
https://www.origin.com/irl/en-us/store/great-game-guarantee
https://help.ea.com/en/help/account/returns-and-cancellations/
https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/