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Persianking87's avatar
5 years ago

I cant start NFS Heat via Steam or Origin.

Hi!

I bought the game Need for speed Heat, via STEAM.

All went true and I installed the game. -so far so good.

It asked me to install the Origin app, I have it installed and I logged in. -so far so good.

Im logged in to steam and origin. I have checked that I have the right acc connected at ea.com (on my profile) -so far so good.

I try to start the game and nothing happends! - not so good any more!

I have tried out to reinstall game and origin and try to start it from origin/steam/nvidia and virce verca. nothing happens.

I have been in connact with the support about clearing cashe on Origin and download it again, still same problem.

I have been in connact with steam they tell me to verify the game via local files - did not work

They tell me to reinstall steam., done that... still same problem.

I have been in conntact again with the customer support from EA that says that i should make a ticket here and spec. much as I can and see if I get any respond.

I can attach my DxDiag and MyMsInfo if you want but I have it in my ticket aswell on EA. (62384412)

I have Apex installed on Origin and there is no problem to play that game.

I have other games on steam that works fine to play via steam aswell.

I have the latest update on windows and nvidia drivers and bios etc...

So what happends exacly is that I start the game from steam and steam starts OriginThinSetupInteral (first time setup) and nothing happends, it dosent freeze or lag, it just brings me back to steam as i have never pressed the start button.

I see the game in Origin and same thing happens if i try to start it from Origin.

I have checked windows firewall and defender and there is nothing there.

My suggestion is that i get a CDkey and start the game only from Origin insteed but the customer suppert dont have that as a option.

Hope you guys got all the info now.

PLEASE try to help me because im going crazy this 3 days that I have tried EVERYTHING! (and sorry for the bad English.)

12 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    @Persianking87 an update to the GPU drivers would necessarily remove the problem and can add to it more. Hence the reinstall recommendation.

    Is the game on SSD or HDD and is Windows install on the same drive as the game?

    /Atic

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