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jjaanniiss18's avatar
jjaanniiss18
11 months ago
Solved

I Need Help with NFS Prostreet

Hi i just called and worte with some different EA support member and no one could help me I want to play Need For Speed Prostreet and got it from my Girlfriend to my birthday after a couple of months it arrived and i want to Install it but it dont work i tryd almost everything and after a bit of time i saw and a few Reddit post that they got a Digital version of the Game from EA after asking the EA support if there is a way they can help me I dont got an awnser or they didnt knew or hear about that even on the EA Answers HQ where the same happend to a Few Users that got a digital version why just cant i get the same i got my Seriennumber and the disk i just want to play NFS Prostreet 

Please help me i dont know what to do if it was possible i would buy it in the EA app 

Thanks in advande

  • EA_Illium's avatar
    EA_Illium
    11 months ago

    Hey @jjaanniiss18 

    To confirm we are unable to assist with account, payment, or order issues here on Answers HQ. 

    Please do not share any CD key you have as well will not be able to provide you with additional ones. 

    We can however, try running throug troubleshooting steps to see if we can get the installation finished. 

    To check have you tried redeeming the CD key you do have in the EA app client? Also to confirm where was the physcial disc and key purchased from? 

    If you are on a Disc, Generally following the steps in the following EA Help article will allow us to install the game. 

    Install your game using a disc

    If the steps mentioned above do not work, we can try the steps I share in my previous post in case were running into a technical or compatability based issue. However in some case, we may want to try and redeem the code if it is not already used or expired (This is mentioned in the link above, How to redeem your product and promo codes)

    However, if you would like you can reach out to an advisor to check if they are able to do anything differently as we are unable to directly assist with codes or accounts here on the forums. You can create a support case to reach out to an advisor using the link below:

    How to use EA Help

    Cheers!

    Thanks!

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hey @jjaanniiss18 

    To confirm we are unable to assist with account, payment, or order issues here on Answers HQ. 

    Please do not share any CD key you have as well will not be able to provide you with additional ones. 

    We can however, try running throug troubleshooting steps to see if we can get the installation finished. 

    To check have you tried redeeming the CD key you do have in the EA app client? Also to confirm where was the physcial disc and key purchased from? 

    If you are on a Disc, Generally following the steps in the following EA Help article will allow us to install the game. 

    Install your game using a disc

    If the steps mentioned above do not work, we can try the steps I share in my previous post in case were running into a technical or compatability based issue. However in some case, we may want to try and redeem the code if it is not already used or expired (This is mentioned in the link above, How to redeem your product and promo codes)

    However, if you would like you can reach out to an advisor to check if they are able to do anything differently as we are unable to directly assist with codes or accounts here on the forums. You can create a support case to reach out to an advisor using the link below:

    How to use EA Help

    Cheers!

    Thanks!

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