I was told that the personalized trailer was never a promo and never existed by one of the game specialists recently but before by other support staff i was assured that i would receive mine before the game launches and it never happened and when i tried to contact the team they said it never existed and they cant help and when i checked they deleted the heat wave post on the official website and also unlisted all the videos on the nfs studio youtube channel and im really disappointed help me out here please
