Hello,
If the Journey has been reset in the game options there is no way to restore it unfortunately.
I strongly recommend you contact our support team to assist with securing your account.
How To Enable Cloud Storage https://www.origin.com/en-ie/how-to/cloud-storage
1.At first you should try these steps.😉
Updating your Origin client...to the latest Beta version /top left Origin menu, Application Settings - General.
Make sure you are the administrator, run the setup file Origin with Admin rights http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/#2
Now go in Origin / My Games tab right click on Need For Speed and chose "View Game Details". There, next to "Details" there's a tab that says "Cloud Storage". There's an option "Restore Save".- pressed it .
Then right clicking on game icon, select Repair Game and Check for Update and i think you should be fine.
2.Or you can try another steps😉
-Go to: C \ User's \ Your Username \ Documents\ Need For Speed
-make a copy of the folder "Save" ( just in case you need to keep this data)
-right click on the folder "Save"
-select "Restore Previous Versions"
Maybe your old saves will be there🤔
NOTE If the steps above don't work,then you need to follow what said @Damoderp to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.
