Lost money due to crash/ item synchronization

Product: Need for Speed Heat
Platform:Microsoft XBOX One
Summarize your bug No longer have access to the game
What car were you using? K.S Corvette Grand Sport
Was the car your own build or downloaded from the in-game community? Personal Build
What was the last event you played?
Was it a day or a night event? Night Event
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? My friend had been crashing several times trying to do night races
What happens when the bug occurs? The game crashes and cannot be relaunched
What do you expect to see? I expected to be able to relaunch my game

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I was doing a night race with my friend and after several hours of crash free gameplay, I crashed again but this time i couldn't relaunch my game. It gives me an error saying that in order to play it, i have to buy it. I preordered the deluxe edition a while back and never had the trial so this makes no sense