Forum Discussion

Dragon571778

2 years ago

Solved

Missing NFS The Run on the EA app

why don't I have need for speed run on ea app. which I bought on origin?

EA_Illium
2 years ago
Hey @Dragon571778

Can we first confirm if we are signing in using the same EA account? If so, you can verify by heading here; https://account.origin.com/cp-ui/orderhistory/index

and signing in with the same EA account you're currently using in the EA app.

If you are using the correct account and can see the game purchase, can we first try to clear EA App's Cache (Top Left Menu > Help > App Recovery)?

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @Dragon571778

Can we first confirm if we are signing in using the same EA account? If so, you can verify by heading here; https://account.origin.com/cp-ui/orderhistory/index

and signing in with the same EA account you're currently using in the EA app.

If you are using the correct account and can see the game purchase, can we first try to clear EA App's Cache (Top Left Menu > Help > App Recovery)?

Thanks!