My Need for Speed Payback is Unplayable (Xbox One)

Hey @WestEnd545 i talked to someone from EA from my own country on this forum and he said that Need For Speed Payback was fine ! they said its not there game that is causing this problem. I said to him that a lot of people have this problem and that after like 5 weeks there is still no Update/Patch. He would look for more people with this problem but i am done with Need For Speed so i asked Xbox Support for a Refund and i got it. This is my last Need For Speed... What a shame..