My son cannot Connect to Autolog. (fa2)
My son and I LOVE Need for Speed games. We would take turns on my PS4 and try to beat each other’s times. So, when we learned HPR (Hot Pursuit Remastered) would be on Switch, he was over the moon. We...
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Hi there,
I have exactly the same issue...
Using my son Switch account, linked to a Nintendo account (Child, less than 13 years old), with an active Nintendo Online subscription, the first connection to Autolog opens a window to Nintendo server (accounts.nintendo.com) asking for a validation of a parent to share child profile information with EA. Once the validation is completed (Nintendo profile is updated), the connection process continues. A popup from EA server (signin.ea.com) appears "Unable to login. This account can't get online..." and then when I click "B", I get the message "Cannot connect to EA servers... Error code: fa2"
When I use with my Switch account, I have no issue. The server "signin.ea.com" invites me the first time, to link my Nintendo account with my EA account.
The server "signin.ea.com" seems clearly to decline any child account connection...
This page seems to confirm that :"https://help.ea.com/en-us/help/account/online-access-for-child-accounts/?utm_campaign=legal-help&sourceid=legal-help&cid=52307&ts=1609741996975#agerequirements". And in particular this sentence : "Because they can’t get online, child accounts also can’t log in to our websites."
But this game is rated "Everyone / 10 years". Except if I'm wrong, this restriction is mentioned nowhere. Without this functionality, this game is much less fun, and there is no possibility to play together (him with the Switch, me on the PC)...
@EA team, any idea when this issue could be fixed ??
Thank you.
