My son cannot Connect to Autolog. (fa2)
My son and I LOVE Need for Speed games. We would take turns on my PS4 and try to beat each other’s times. So, when we learned HPR (Hot Pursuit Remastered) would be on Switch, he was over the moon. We...
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After spending too much time with EA technical support and providing screenshots, they feel the error is a connectivity issue. I was told to contact Nintendo support. My kids have no issues connecting to Fortnite, Splatoon 2, Rocket League, etc. I asked about it being an age restriction and they said that should not be the issue on this game.
I then called Nintendo support and they went through all their troubleshooting and said it appears to be an EA issue. They thought it could be a age issue, but said that this isn't the message that typically pops up.
I bought the copies digital, so I am requesting a refund from Nintendo. I don't need three copies if we can't play together. I will just play on PS4 and we can take turns.
I am attaching the pictures of the screens I get. The white screen pops up first, then the black screen with the fa2 in the bottom left. Sorry for the low quality. I don't know how to grab the screenshots from the switch. I had to use my cell phone.
Nothing ever asks us to link to an EA account. Both child Nintendo accounts show that EA is an authorized service on my Nintendo parent profile.
If someone is able resolve this, I would consider getting the games again. I have too many hours invested already to keep trying. I am done.
I know exactly why this is happening. You must register your switch to the account that you used to purchase the switch. If you purchased a hard copy, you still need to register the switch to the account you use to purchase games. You do this by going to the Nintendo Switch eShop. Once signed in, enter your account information by clicking your profile picture at the top right hand corner of the screen. Under your account name, scroll down to Primary Console. If it says that this console is registered to another account, deregister it. Exit the European and re-enter it by signing in with the account you used to purchase Need for Speed and/ or all games you typically purchase your games with. Now, play NfS and sign into your EA account. Done.
