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jmorones89's avatar
jmorones89
4 years ago
Solved

Need for speed heat game crashing

Im playing maybe 1 hour into the game gained 500k of rep at night the music goes off and game starts to distort and crashes on my series x
nfs heat
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @jmorones89 I would recommend going through the following steps first, 

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hey @jmorones89 I would recommend going through the following steps first, 

  • Close other running games or apps, (for Series X|S also close others running in quick resume) 
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

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