Need For Speed Hot pursuit does not start
The game isnt able to start playing on EA platform, when I try to play, it shows the comunicat: It was impossible to play the game. there is a mistake, that doesnt allow to play the game. Try again l...
Forum Discussion
Hello @Bromu,
Here are some additional troubleshooting steps you can try:
Check for Updates: Ensure that both your EA app and the game are fully updated. Sometimes, updates can resolve compatibility issues.
Run as Administrator: Right-click on the EA app shortcut and select "Run as administrator." This can help with permission-related issues.
Disable Antivirus/Firewall: Temporarily disable any antivirus or firewall software to see if it's blocking the game from starting.
Check System Requirements: Double-check that your systems meet the game's minimum requirements. Sometimes even minor discrepancies can cause issues.
DirectX and Visual C++ Redistributables: Make sure you have the latest versions of DirectX and the Visual C++ Redistributables installed, as some games require these to run properly.
Windows Compatibility Troubleshooter: Right-click the game executable, go to Properties, then the Compatibility tab. Use the Compatibility Troubleshooter to see if Windows can find a suitable mode for the game.
Log Files: Check the log files for the EA app and the game to see if there are any specific error messages. These can often provide clues about what might be going wrong.
Network Issues: Ensure that your internet connection is stable. Try restarting your modem/router.
Contact EA Support: If none of the above steps work, it might be best to reach out to EA support again with the log files and any specific error codes you might find.
Usually one of the mentioned troubleshooting steps above will resolve the issue.
Best regards,
danisoff
@danisoffHello
Thank You for trying to help me,
This is what I did
1 Checking for updates EA app and Need For Speed (this is strange - when I download and install from EA, game might be old version?!) Nothing has happend.
2. I Run as Administrator EA app. Nothing has happend.
3. I Disable Antivirus/Firewall. Nothing has happend.
4. I checked System Requirements. The game should run on max details. It used to work this way in the past.
5. DirectX and Visual C++ Redistributables are the newest version and complete.
6. Windows Compatibility Troubleshooter - none of the windows settings have helped.
7. I don`t understand what is in log files, where can I find the problem?
8. Network is fine. I checked speed and time response.
9. I contacted EA Support - there is a bot - it cant help at all. The bot sent me to this page and shared with my problem. Next contact is impossible because chat isn`t visible next time on any computer, any browser.
10. EA customer expirience. Email is in my language but link from this email send me to page in japanise language! This is insane!
How can EA Support help me when they have such a mess around?
No problem @Bromu, I'm surprised nothing works honestly. Did they tell you anything else when you talked to EA support?
Yes. Bot from chat told me that i need to clean the cache EA app and delete every file in Electronic Arts, Origin folder and restart my computer. After that I wasn`t able to get back to the chat anymore. "Reopening the case" doesn`t work, it sends me to the articles that can help in troubles with games. There is no chat or email to contact with EA support. I sent a message from "Bug reporting tool" in EA app almost week ago but no one has responded. ☹️
Honestly, there is nothing more I can tell you or recommend. The only next step you can take it to continue trying to talk to support or you can try doing a fresh install of Windows. I had an issue with NFS Heat that was only fixed after doing a reinstall of Windows. There are no guaranty but truly we have tried everything that usually does the trick.
Best regards,
danisoff
