Forum Discussion
vembw
2 years agoNew Novice
haven't tried, i just sended a error report by using ea app. hope this works...
- EA_Illium2 years ago
EA Staff (Retired)
Hi @vembw, I wanted to check I see you have the RTX graphics and intel Xe Graphics. Can you confirm via Nvidia, and Windows settings your using the Nvidia card?- vembw2 years agoNew Novice
it's a laptop, when playing game, it will switch to Nvidia geforce 4060 laptop graphic card automatically.
i think switching the graphic card won't cause the game crash. - vembw2 years agoNew Novice
so what should i do next @EA_Illium ?
i verified the game file by steam, reinstalled the game.Tried using origin to launch the game but there is still no progress.
so i think it's not ea app or origin causing the problem, so i switched back to ea app.
is there a file or program that conflicts with the game?
- danisoff2 years agoHero
That is definitely a smart move @vembw, I would advise you to check out the recommended steps by @EA_Illium.