Need for Speed Hot Pursuit Remastered not launching

EA_Illium
EA Staff (Retired)
10 months ago
Hi @vembw, I wanted to check I see you have the RTX graphics and intel Xe Graphics. Can you confirm via Nvidia, and Windows settings your using the Nvidia card?
- vembw
  New Novice
  10 months ago
  it's a laptop, when playing game, it will switch to Nvidia geforce 4060 laptop graphic card automatically.
  i think switching the graphic card won't cause the game crash.
- vembw
  New Novice
  10 months ago
  so what should i do next @EA_Illium ?
  i verified the game file by steam, reinstalled the game.
  Tried using origin to launch the game but there is still no progress.
  so i think it's not ea app or origin causing the problem, so i switched back to ea app.
  is there a file or program that conflicts with the game?
  - EA_Illium
    EA Staff (Retired)
    10 months ago
    Hi @vembw, Apologies to confirm do you have both Origin and the EA app installed on your device?
    
    Origin has been retired and replaced with the EA app so we would want to uninstall it and only use the EA app.
danisoff
Hero
10 months ago
That is definitely a smart move @vembw, I would advise you to check out the recommended steps by @EA_Illium.

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