Forum Discussion

xs5w1w0h6nom's avatar
xs5w1w0h6nom
2 years ago
Solved

Need for Speed is stuck on "connecting to EA" PS5

Hi Dears Need for Speed Heat PS5 stuck on Connecting to EA. The status never changes after an hour.  Any idea how to solve it ?, Thanks  Marouene
nfs heat
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @xs5w1w0h6nom @cruciocurse 

    Could we give the following steps a try for a PS5 or PS4?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for Console updates 
    • Restore Game Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @xs5w1w0h6nom @cruciocurse 

Could we give the following steps a try for a PS5 or PS4?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for Console updates 
  • Restore Game Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
xs5w1w0h6nom's avatar
xs5w1w0h6nom
2 years ago

Hi Dear

Thanks for your reply.

Indeed it has been tested but still not working.

Every time I receive an OTP on my email but the game is always stuck on connecting..

About NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.30,292 PostsLatest Activity: 9 seconds ago