Need For Speed Most Wanted DLC Store Issue

Hey Folks

I am posting this message for a friend of my.

Here is the issue:

He's recently playing Most Wanted for quite a while now. Unfortunately, everytime when he starts up the game. He has to go to the DLC store multiple times before he has access to the DLC cars.

I already made contact with the help desk. And "she" told me to post the problem on this forum.

So here it is. If you have any suggestions, idea's or even better: solutions, Please let me know

Thanks