Forum Discussion

Anonymous

12 years ago

Solved

Need for Speed Rivals - Black screen only with full screen

On startup Need for Speed Rivals is giving me a black screen only whilst full screened. Alt tabbing has it in a windowed screen where things begin to work properly, but any attempt to return to full ...

venomtrk
11 years ago
Hi everyone,
NFS Rivals has been updated today and black screen issue is fixed for me. 😕mileyhappy:

Bugsy1052

12 years ago

fairs fair, ive just asked for a refund, and got one! no questions asked! thank you EA

S1LENTJ

12 years ago

fairs fiar... LOL I gave them a chance for a refund.. this is the response.. (1 HOUR)

You are now ready to chat with Vikas.

VikasThanks for contacting EA Customer Experience, my name is Vikas. How may I assist you today?

youBasically just here to ask for a refund for NFS Rivals after EA announcing that the game is broken and there is no fix.

VikasYes.

VikasPlease give me a moment while i fetch the exact procedure to process a refund for you.

youthank you

VikasThank you for waiting and i appreciate your patience.

youno problem

VikasAs i can see from here, You have purchased the game on 3rd December.

youindeed, took 2 days to download, and then had the problems with black screen ever since.

VikasSince your product doesn't comes under G3 refund i am unable to process refund for this order.

VikasWhat i can do for you is to provide you some troubleshooting steps which may help you.

youThere are none

youI will refer you to your own forum and advisors comment: As previously mentioned, this is occurring with a specific TV on DVI and HDMI connection with specific cards. However, because of the particular hardware set-up under which this occurs, we’re unfortunately unable to resolve this issue. Sorry for this inconvenience. If ever you have any questions, please let me know and post a comment in this thread.

youhttp://answers.ea.com/t5/Need-for-Speed-Rivals/Need-for-Speed-Rivals-Black-screen-only-with-full-screen/td-p/1873031/page/14

youmessage 132

youEA admit to the faulty product

VikasI apologize for the inconvenience.

youInconvenience is fine, out of pocket is not.

VikasI will provide you a 15% discount code for shopping on origin.

youI require a 100% refund as per my consumer rights. The game is faulty as stated by EA who have stated they cannot resolve the issue.

VikasI would like to let you know that due to server congestion many gamers are facing problems regarding the same issue. We are aware of it and we are working upon it, so it would be solved soon. We are taking this issue on priority basis so i would request you to please wait for some time and your issue will be resolved on its own within a short while.

youIt is not a server congestion problem

youI gave you a link to which your community manager stated there is no fix

VikasWe are working to get this issue resolved,so please have some patience nd we will fix this issue for you.

youI can quote you on that in another 3 weeks... 6 weeks after realease?

VikasI advice you to please wait as it will be resolved very soon and i will make every possible effort to sort it out for you.

youthanks for the chat i'll continue with the dispute via paypal

Trucker0werner
Seasoned Novice
12 years ago
it is truly a shame that more game developers are reuning good games.
thank god there are alot of games that deliver good work. but latly i see often game developers fail again and again.
it is a shame that thay have made this game public.
a game that can't be played whit 30fps or more from the start
can't play whit a steering wheel.
does have a big bug, every person plays the game full screen. so this bug has to be there when this games was in beta, but i belive there whas absoluly no beta for this game.
first make a game than you can make money, now alot of people will be thinking twice when thay want to but a new game, that you have been build.
NFS most wanted whas the last true nfs game, rest was rubish.