I purchased the game Thursday December 6th and requested the refund the next day (Friday the 7th) . Today I received this :
Hi Shawn,
Thanks for contacting Xbox Support about your refund request.
We reviewed your request for order ************* on December 6th, 2018and found it’s not eligible for a refund based on Microsoft Terms of sale.
Have more questions?
There are plenty of other resources to help with your Xbox experience. If you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts, check these out.
Thanks for your time. In the next few days you may receive an email survey regarding your experience. Please help make Xbox even better by sharing your feedback.
Happy gaming,
Leonel P.
Customer Advocate
Xbox customer support
I requested the refund based on it not performing as advertised, explained I cannot play the game due to the crash and linked this this thread. Not exactly thrilled about the response! Its still not as it should be since I have to use the internal drive which loads much slower than my external!
Thanks but I'll just let them keep the $5 as opposed to the hassle. I did have to fill out the refund form this time and never had to do that before.
This thread has been going on for quite a while hasn't it? I just bought the game for $5 myself and it worked for a little bit, crashed twice though. I will try moving it to the internal storage to see if that helps. It really is a great game, so its stupid that this is even going on. EA is so notorious for this stuff. If they actually cared about their image they would do something.
@MephilestheDank wrote:This thread has been going on for quite a while hasn't it? I just bought the game for $5 myself and it worked for a little bit, crashed twice though. I will try moving it to the internal storage to see if that helps. It really is a great game, so its stupid that this is even going on. EA is so notorious for this stuff. If they actually cared about their image they would do something.
I seriously doubt that switching the game to the internal storage will fix this issue, especially with the fact that this issue is across ALL platforms. Also, the fact that the game does not crash/freeze when offline suggest it is a EA server issue and/or a coding issue. Keep us posted on your results.
Still playing with no crashes unless I try to put the game back on my external. No clue why moving to an external and deleting the saved game works, it just does. I have to repeat the move and delete save every time after I move it back to external to stop the crashing.
Well spoke too soon. Played it earlier on my other console and it was fine but went to boot it on my one S and it gave me an error message saying the other console was taking to long to sync the saved game and gave me an option to try again or use last known save. Choose last known save and now its back to crashing.... Its definitely a saved game - server sync error it seems.
Well that sucks. At this rate I don't think there will ever be a solution.
Fixed it again! Had to go back to the old console and boot the game, let it sync and it booted fine. Went to my S console and tried to boot it and it crashed, deleted the saved game data and it booted up fine! Either the save data is corrupting or its some type of mismatch error on the sync side
Mephiles and the other guy I don't think the solution the other guy is saying works, my solution does work for the time being is when get in the game ASAP of tries immediately go to the 3rd tap and change the All drive settings to single player or private match and you won't have to worry about crashing. If you think that is "So Stupid and dumb" Let give you new flash it does work and xboxbabe70 knows it works as well cause I did test this 2 or 3 days ago and I have recorded our 1v1 chase rounds off the xbox 1 capture system. Xboxbabe70 I didn't upload the other videos yet didn't get around of uploading to the one drive yet it will be up soon. Here the link to those vids.
https://www.youtube.com/watch?v=llamqIQcU4Q, https://www.youtube.com/watch?v=BP3HLvOLP0s and https://www.youtube.com/watch?v=6tF0QhOhxSg
I never said that particular solution is dumb. I said EA is dumb for not fixing the issue in the first place. While I don't mind singleplayer and don't doubt it works just fine, I kind of like the multiplayer aspect of the game.
@PoliceBrett wrote:If you think that is "So Stupid and dumb" Let give you new flash it does work and xboxbabe70 knows it works as well cause I did test this 2 or 3 days ago and I have recorded our 1v1 chase rounds off the xbox 1 capture system.
I'm not sure why you are taking it as if I insulted either of you. I insulted EA lol.
I was just confused why he thought I was insulting you guys.
@MephilestheDank wrote:I never said that particular solution is dumb. I said EA is dumb for not fixing the issue in the first place. While I don't mind singleplayer and don't doubt it works just fine, I kind of like the multiplayer aspect of the game.
@PoliceBrett wrote:If you think that is "So Stupid and dumb" Let give you new flash it does work and xboxbabe70 knows it works as well cause I did test this 2 or 3 days ago and I have recorded our 1v1 chase rounds off the xbox 1 capture system.
I'm not sure why you are taking it as if I insulted either of you. I insulted EA lol.
No idea, i wasn't insulted.
You know what, he sent me a message earlier, just saw it. He must've been referring to that. Maybe he thought I was ignoring it.
@PoliceBrett wrote:Mephiles and the other guy I don't think the solution the other guy is saying works, my solution does work for the time being is when get in the game ASAP of tries immediately go to the 3rd tap and change the All drive settings to single player or private match and you won't have to worry about crashing. If you think that is "So Stupid and dumb" Let give you new flash it does work and xboxbabe70 knows it works as well cause I did test this 2 or 3 days ago and I have recorded our 1v1 chase rounds off the xbox 1 capture system. Xboxbabe70 I didn't upload the other videos yet didn't get around of uploading to the one drive yet it will be up soon. Here the link to those vids.
https://www.youtube.com/watch?v=llamqIQcU4Q, https://www.youtube.com/watch?v=BP3HLvOLP0s and https://www.youtube.com/watch?v=6tF0QhOhxSg
I'd like to add that yes it did work that time, but that doesn't mean it works all the time, we only tried it once.
Honestly I think I'm gonna get a refund for the game if I can. I know its only $5 but no use in keeping a game I can't even play. I'll be following this forum tho to see if you guys ever figure something out though. Update: Guess I have to fill out some form like you said earlier XboxBabe. It's only $5, but $5 is $5.
I appreciate the suggestion for offline or private match but imo the game is useless with out the online aspect as I prefer cracking down on "real" racers =-) I'm able to crash the game on both console versions I have and deleting the saved game is the only way I can get it to load again (but I cant ever get it to load on external on either console). Occasionally I have to delete the saved game on both consoles to get the other to load. While I enjoy the game its too much of hassle to keep it working....
@BoSs8181_u6n2ji wrote:I appreciate the suggestion for offline or private match but imo the game is useless with out the online aspect as I prefer cracking down on "real" racers =-) I'm able to crash the game on both console versions I have and deleting the saved game is the only way I can get it to load again (but I cant ever get it to load on external on either console). Occasionally I have to delete the saved game on both consoles to get the other to load. While I enjoy the game its too much of hassle to keep it working....
Agreed! 🙂
just applied for a refund, again!
@MephilestheDank wrote:Honestly I think I'm gonna get a refund for the game if I can. I know its only $5 but no use in keeping a game I can't even play. I'll be following this forum tho to see if you guys ever figure something out though. Update: Guess I have to fill out some form like you said earlier XboxBabe. It's only $5, but $5 is $5.
👌👍🤞
@xboxbabe70 wrote:
@PoliceBrett wrote:Mephiles and the other guy I don't think the solution the other guy is saying works, my solution does work for the time being is when get in the game ASAP of tries immediately go to the 3rd tap and change the All drive settings to single player or private match and you won't have to worry about crashing. If you think that is "So Stupid and dumb" Let give you new flash it does work and xboxbabe70 knows it works as well cause I did test this 2 or 3 days ago and I have recorded our 1v1 chase rounds off the xbox 1 capture system. Xboxbabe70 I didn't upload the other videos yet didn't get around of uploading to the one drive yet it will be up soon. Here the link to those vids.
https://www.youtube.com/watch?v=llamqIQcU4Q, https://www.youtube.com/watch?v=BP3HLvOLP0s and https://www.youtube.com/watch?v=6tF0QhOhxSg
I'd like to add that yes it did work that time, but that doesn't mean it works all the time, we only tried it once.
****UPDATE- We tried this again and it worked for a bit, and then I crashed out twice, so back to the drawing board!
My refund was denied, presumably because it was on sale, RIP
my refund was denied a second time even though I explicitly typed "GAME DOES NOT WORK ON EITHER OF MY 2 CONSOLES, CRASHES ON LOAD. SEE EA FORUMS. I CANNOT PLAY THIS GAME I PURCHASED". Guess they don't give a damn.
