NFS 2015 PC - Nazi wraps closed as "opinion" - Case 250511262

Hi everyone, and hopefully some Community Manager can read this.

I am writing here because the automated support loop is completely failing to handle a severe violation of EA’s Positive Play Charter.

A couple of days ago, I reported two custom liveries shared in the community wrap section of Need for Speed Most Wanted 2015 on PC that feature explicit Nazi iconography (large swastikas, SS runes, 'White Power' and 'Heil **bleep**' slogans, and blatant antisemitic slurs). I provided clear screenshots of the vehicles and the creators' nicknames.

Today, I received an automated email stating that EA decided not to take action because "a single comment in a conversation more broad (or an opinion sharply different from yours) might not represent a violation".

Treating literal Nazi propaganda and antisemitism as a mere "different opinion" is a massive logical and ethical failure of your automated moderation system.

The system closed my report (Case ID: 250511262) without an actual human ever looking at the evidence.

I am not posting the screenshots here publicly to avoid violating forum rules regarding offensive content. However, I have them ready.

Could a Community Manager please contact me via Private Message so I can send the uncensored evidence directly to a human being? These accounts need a manual review and an immediate ban.

Thank you.

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