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reeshuk's avatar
reeshuk
Rising Newcomer
9 days ago
Solved

NFS game purchased 10 years ago doesn't load with EA App

Hello, When I try to start NFS Hot Pursuit that I purchased in 2015 through Origin, EA App throws this error - "This title may have been downloaded to your device by another user who owns the game. ...
  • EA_cuervo's avatar
    EA_cuervo
    9 days ago

    Hi there,

    That error message usually shows up when you log in to a different account. To double-check that you're in the same account where you purchased the game, you can check your purchase history as explained here: View your EA order history and status.

    If you're logged in to the correct account and the game is not showing up as available, please contact EA Help Support: How to get help with your EA Account

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 days ago

Hi there,

That error message usually shows up when you log in to a different account. To double-check that you're in the same account where you purchased the game, you can check your purchase history as explained here: View your EA order history and status.

If you're logged in to the correct account and the game is not showing up as available, please contact EA Help Support: How to get help with your EA Account

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