Hi, I've been playing nfs heat on my xbox on gamepass, game started to lose sound, and at the end freezing. Restarted but on launch everything is black and doesnt load. Tries reinstalling game, same happened.
Community Manager
@EA_Blueberry wrote:
@xStrelok7Do you use a custom Gamertag picture by any chance? I've seen similar outcomes when that's being used.
I’m sorry, but that answer is absurd. You can’t possibly sit here and say that’s part of the problem. EVERYONE is going to have a custom gamertag picture, how in the hell would that cause this game to crash?
Community ManagerNow that you mention it, I do have a keyboard and mouse plugged in for some of the games my son plays, but no external drives or devices other than those. Could that really be what was causing the whole console to crash while playing this? I uninstalled the game out of frustration, but I’d love to be able to get back in and finish it. I’d rather they just fix the bug so I can just play my games without needing some workaround, but if this helps me finish the game I’m willing to try it.
@EA_Blueberry wrote:
@COMINEEYEAHA
Are you using an external hard drive or have anything hooked up to the console's USB slots? Just to verify third party devices aren't at play here? (Guitar Hero Dongles caused players to get stuck at the loading screen for FIFA and some external drives caused performance issues for UFC)
No I don't, the game was running normaly next day, thanks for reply. It's fixed for me now.
