Forum Discussion
5 years ago
One more time is very unlikely to fix this because I've done it at least 15 times. Doing a factory reset of my entire xbox is a hard sell when this issue is limited to one single video game.
EA_Blueberry
Community Manager
5 years ago@COMINEEYEAHA
Agree, which is why I don't want you to go that route for one game unless it's one you absolutely want to play. I don't want you to feel like a guinea pig either. At this point I feel like we're tapped out on troubleshooting steps though and we'll need to start gathering Gamertags to see if we can find a common denominator among the accounts that are impacted. If you want to drop your Gamertag below we can pass it along to the teams here that will review them for bug tracking.
I really appreciate you patiently going through the troubleshooting steps with me and wish we could have come to a solution.
If anyone else comes across a solution please share it here.
Agree, which is why I don't want you to go that route for one game unless it's one you absolutely want to play. I don't want you to feel like a guinea pig either. At this point I feel like we're tapped out on troubleshooting steps though and we'll need to start gathering Gamertags to see if we can find a common denominator among the accounts that are impacted. If you want to drop your Gamertag below we can pass it along to the teams here that will review them for bug tracking.
I really appreciate you patiently going through the troubleshooting steps with me and wish we could have come to a solution.
If anyone else comes across a solution please share it here.
- 5 years ago
My gamertag is the same as my username here, comineeyeaha
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