Forum Discussion

2 years ago

NFS HEAT ERROR NOTE AFTER THE INTRODUCTION VIDEO

Dear EA team, I recently installed NFS HEAT in PS5. It is not going into the game after the introduction video. It showed up error report with some instruction to be followed in it. I ma...

nfs heat

EA_Illium

EA Staff (Retired)

2 years ago

Hi @274376

Thanks for letting us know what you are running into, When you have a moment can we try the following?

Spoiler

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Open your PS5 NAT Type
Entering Safe Mode and Rebuild your PS database

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch) Verify you signed into your PSN account Check for updates Restore Licence Open your PS5 NAT Type Entering Safe Mode and Rebuild your PS database