Forum Discussion

Guanpunchman's avatar
Guanpunchman
10 months ago
Solved

nfs heat won’t least me play online i have gamepass

so i start it up through ea play and i have gamepass ultimate so its gonna come with it and every time i open it up it says i need to link an ea account and i have one already linked to my xbox and i jus tryna playyyyyy

nfs heat
  • EA_cuervo's avatar
    EA_cuervo
    10 months ago

    Hi @Guanpunchman,

    If you’re already signed in, or you’re not sure if you’ve linked accounts, check the Connections tab in your EA Account settings.

    In case the accounts are properly connected, please try clearing the EA apps cache: 

    1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    If the accounts are not connected correctly, you can find instructions on how to connect them here: Linking your platform accounts to your EA Account

2 Replies

  • danisoff's avatar
    danisoff
    Hero
    10 months ago

    Hello @Guanpunchman,

    No one here can help you with this problem, you need to contact EA Support, only Support can resolve account issues.

    • The link to EA's Support is here.
    • In "Search game or Topic" Search for "EA app".
    • Click on "See all Help Topics"
    • Click "I need help logging in to my EA Account"
    • Click "Continue without logging in"
    • Choose a contact option, preferable "Chat with us" 
      (EA help Guide.)

    Here is an EA contact guide.

    Best regards,

    danisoff

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @Guanpunchman,

    If you’re already signed in, or you’re not sure if you’ve linked accounts, check the Connections tab in your EA Account settings.

    In case the accounts are properly connected, please try clearing the EA apps cache: 

    1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.

    If the accounts are not connected correctly, you can find instructions on how to connect them here: Linking your platform accounts to your EA Account

About NEED FOR SPEED™ Franchise Discussion

Have you played any other Need for Speed games in the franchise? Tell us about your experience on the community forum.30,222 PostsLatest Activity: 2 days ago