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Vash_Niluge's avatar
Vash_Niluge
Seasoned Newcomer
2 years ago

NFS Hot Pursuit - Failed to launch game

Hello everyone, I purchase NFS Hot Pursuit few years ago, and I could run it well. I am not talking about the remastered version. At some point, EA introduced Origin, and even if the CD code was li...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @Vash_Niluge 

If the code was able to be linked to your EA account digitally we can try to clear EA App's Cache (Top Left Menu > Help > App Recovery) and then check if the game appears in your library, 

However, if it does not, we may have needed the CD to install the game, for more information check out our help article Install your game using a disc

Cheers, 

Vash_Niluge's avatar
Vash_Niluge
Seasoned Newcomer
2 years ago

I did proceed with the cache clearing procedure, but nothing changed.

Maybe this was unclear, but the game is in my library, and I even have the CD/Product key displayed in the game properties.

It is juste that everytime I try to start it, either through EA App, or through file directory NFS11.exe, the EA App display the same "Failed to launch game" message.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HEy @Vash_Niluge 

    Thanks for the additional information, can we also try the following?

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)
    • Vash_Niluge's avatar
      Vash_Niluge
      Seasoned Newcomer
      2 years ago

      I proceeded with licence and temps files clearing.

      Now the game is not in my library anymore.

      I navigated to : "C:\Program Files\EA Games\Need for Speed Hot Pursuit"

      I runed the NFS11.exe, and game reappear in the list , but the issue is still the same.

      I am sorry to be such a complicated case.

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