Forum Discussion
Hi,
I reset my password, but the same problem keeps happening.
It is still asking for my e-mail and password every time I start the game.
Could it have anything to do with the fact that I purchased the game from Steam?
I am sure you will figure this out.
Thanks for all you help...
Hi,
I wanted to also mention that it looks like the game is starting through Steam.
I am not sure if that makes a difference.
Thanks.
- EA_Barry9 years ago
Community Manager
Have you been able to play at all since your posts here, I see attempts but not all were successful.
If you continue to have an issue I suggest you contact us directly for one to one assistance as they can discuss issue that we cannot here on a public forum.
Thanks.
- 9 years ago
Hi,
I have been able to play the game. I was trying different solutions that is why some attempts were not successful.
I am still having the issue with the login screen.
I did contact EA and spoke to a Representative, he was very helpful, but he could not do anything from his end.
He thinks the problem is with Steam. Steam is not saving the login information even though it is an EA account.
He suggested that I contact Stream and see if they have a solution, unfortunately they do not. I have checked the community sites and there is nothing on this issue.
The EA Rep. was curious as to why there was no "Save Login" area to tic mark, when I started the game. Not sure why.
Not sure what else to do.
If you can think of another option to try, please let me know.
Thanks for your help.
- 9 years ago
Hi EA_Barry,
I am still unable to start the game without having to always put in my e-mail address and password.
Do you have any other suggestions that I could try?
Thank You.
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