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rios0rios0's avatar
rios0rios0
11 months ago
Solved

NFS ProStreet Redeem Issue (Again)

Hi. I'm having a common issue with NFS ProStreet. I've bought it on Amazon US, and the DVD came and seems to be very legit. The media is white on the bottom (the optical reading side) as any origin...
rios0rios0's avatar
rios0rios0
11 months ago

Hi @EA_Illium.

Sorry, it wasn't the solution the other links that sent propose.

They do have valid codes, and they were redeemable though EA Agent support. Why not mine?

Amazon there's nothing to do with that, they just sold the item from a re-seller, in perfect conditions.

https://www.amazon.com/dp/B000U90L32


If I ask Amazon for help, it means they will refund the item or replace.

Which is not the care here, I suppose. I don't want to give them back the item. Doesn't make sense.

Could you clarify what is the kind of help Amazon suppose to give me to active the code that EA Games is not recognizing?

See the picture that I sent, please and follow the link.

Cheers!

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
11 months ago

Hi @rios0rios0 

As mentioned above, If you are having issues redeeming a code purchased from Amazon you will need to speak with their support. As we are not Amazon support I would be unable to speak to how their support operates. 

Also, was mentioned in our help article: Where to buy EA digital download games and virtual currency

Based on the link you shared is sold by someone on Amazon (instead of Amazon themselves) you can see this in the Ship and Sold by section. I would recommend checking out the sections for "What if I purchase from unauthorized digital retailers?" for more information on why our support may be unable to assist. 

Thanks!

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